Enquiries and Complaints

Enquiries

Any enquiries regarding member benefits or any other aspect of the operation of the Fund should be directed to:

In person:

Donna Adam (Chief Executive Officer)
Address: 30 Delhi Street, West Perth
Telephone: 08 9237 9707
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  This email address is being protected from spambots. You need JavaScript enabled to view it.  

Post should be addressed to:

The CEO, Donna Adam
CBH Superannuation Fund 
GPO Box L886
Perth, WA 6842.

Written enquiries may also be forwarded through the CBH Group’s internal mail. 

Complaints

The CBH Superannuation Fund aims to respond quickly to any member issues, but if we are unable to help you to your satisfaction then you may make a formal complaint. Complaints may be received by telephone, fax or email. However, for the sake of clarity it is preferred that your complaint be made in writing to: 

The Complaints Officer
CBH Superannuation Fund 
GPO Box L886, Perth, WA 6842 

If your complaint is in relation to a decision or the conduct of the Chief Executive Officer, this can be addressed to "The Chairman, CBH Superannuation Fund".

You can expect a reply within 28 days, although sometimes the maximum period of 90 days may elapse where complicated issues are involved. In the event that the Complaints Officer is unable to resolve your complaint, it will then be considered by the Trustee acting as Complaints Committee. The Trustee will review your complaint and respond within 90 days.  

Australian Financial Complaints Authority (AFCA)

If you have followed the complaints procedure as set out above and are still not satisfied with the outcome, you may be able to take the matter to the Australian Financial Complaints Authority. AFCA is an external dispute resolution scheme to deal with complaints from consumers in the financial system.

Details of AFCA’s role may be obtained from its website www.afca.org.au, and it may be contacted by telephone 1800 931 678, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or mail to GPO Box 3, Melbourne VIC 3001.